Flight simulator manufacturer Softeksim and SimHelp, the ultimate flight simulator maintenance solutions provider, have announced their cooperation, in the framework of which, SimHelp has become a partner and official provider of Softeksim flight training devices.
On the basis of the partnership, SimHelp sells the flight training devices manufactured by Softeksim. Furthermore, the company will provide high-quality sales support and service to a wide range of customers around the world, including FTO schools, universities, and others flight training organizations.
According to Mr. Ruslans Usarovs, the CEO of Softeksim, the business cooperation with SimHelp is the guarantee to ensure and deliver the best experience as well as support for customers.
“Nowadays the customers are more demanding than ever. By working in such a competitive industry, the ability to quickly solve customers’ problems has become one of the biggest strengths. Whether you are in manufacturing or engineering business, your customers expect similar experience and customer service as they used to have, for example, in the restaurant or car service”, comments Mr. Ruslans Usarovs.
SimHelp is a part of the global aviation training provider BAA Training. Also, SimHelp’s operations and expertise are backed up by Avia Solutions Group – the strongest and the WSE listed aviation infrastructure group in Central Europe. Consequently, SimHelp can deliver not only the high-quality customer support but also the know-how when choosing the best solution for a flight training device.
“By understanding the unique working environment, SimHelp engineers and managers have necessary know-how and expertise to identify the customer’s needs and choose the most suitable flight training device. We have an inside understanding due to a diverse operations that we carry within the organization. Consequently, by seeing the whole picture we are able to have a deeper insight and find the best solution”, says SimHelp CEO Ms. Egle Vaitkeviciute.
Moreover, Ms. Vaitkeviciute assures that SimHelp, as an authorized reseller, can deliver not only the high-quality customer support but significant cost benefits, too.
The low-cost flat panel training system allows to practise and achieve proficiency in all normal procedures, simple non-normal procedures, the flight management system, auto-flight operations and display operations. It also provides flight crew with an opportunity to get acquainted with complex non-normal procedures.
SimHelp is the first point of contact and a complete solution finder to keep aviation training centers’ simulators in the top technical condition. The company is an expert in providing the integrated technical maintenance: spare parts supply, engineer lease and training, flight training equipment supply, updates, innovative solution as FFS’ Terminal, as well as other know-how solutions such as consulting and market research.