Does your simulator spare parts order keep you up at night?
Every flight simulation training centre once in a while need spare parts ranging from less costly consumables to more expensive upgrades. Every centre looks for the ways to save money. More often than not, the risk takers get burned.
When buying process begins, there are more factors to consider then purely the item’s price or personal relationship with the seller. The shipment’s road from seller’s warehouse to the buyer’s location can be bumpy. The cargo gets transferred through several hands: aircraft un/loading, truck un/loading, interim storage at warehouses, etc.
Many hazards can happen on the road because typical handling personnel hardly know the value of the simulator spare part that you have ordered. Items do fall, get squashed, bruised and dented, or even lost. What can be done about it?
Widely accepted International Commercial Terms (Incoterms, 2010) outlines the risks associated with the transportation and delivery of goods. It also indicates who takes the responsibility for any risk factors involved – seller or buyer. A typical simulator spare parts supplier ships their orders to the client under Ex Works (EXW) conditions. It means that the seller is only responsible for the proper packaging of the item.
“There are only three options: you can search for the supplier who includes insurance in the package, insure the shipment yourself, or take the risk”, says Gediminas Talacka, SimHelp Product Manager. He further explains that according to the Warsaw convention, there’s a fixed compensation of 20$ per kg for any damage the shipments incurs, yet within simulation market the goods can weight hardly anything and have the value of 50.000$ or even 100.000$.
Insurance does not cost as much as many buyers imagine but it is priceless when even the slightest detail goes wrong. All that’s required is additional administrative work. If you don’t want to do it yourself – it’s best to look for the partner who can assist you. “We work hard to save the client’s time and reduce risk factors. That’s why we insure all our shipments,” says G.Talacka. He adds: “We have accepted the necessity of the life, house, and car insurance. Simulation spare parts cargo is the logical decision.” If you want to have a peace of mind, insurance sounds like the best way out.